I can't believe you had the same problems as us!! We were going to cancel in August but wedding was in September. Ladies, please speak up to them as they were useless on the day. I was so upset!! The wedding planner was busy interviewing potential wedding couples the morning of my wedding and didn't come to my room til 12.15 to pick up all the wedding decor. After that, she was gone. We had 5 planners too, first girl being so professional we thought we were in safe hands. Since that it's all went downhill. The room bookings went missing (including my parents room!), the menu we chose was wrong, the table plan had loads of names spelled wrong including my mams which was so embarrassing, the breakfast was 2 hours late, a bag of things went missing, my granny had to set up the flower display outside, the cake wasn't given to us, the sand ceremony kit was shoved at the back of a cupboard... the list goes on. My day is over and makes me sick thinking of it, we had a fab day thanks to our amazing suppliers who basically run the day for us.
Again I can't stress in putting your foot down now and try get it in writing! And make sure you get an apartment to get dressed in, my MUA said it was a disgrace as I'm the only bride she's ever seen getting ready in a small room.
Any questions or rants just get onto me!!
I'm so sorry for pointing out the bad bits- just don't want it happening anyone else!!