I just called Mamas and Papas wondering where my order is, I ordered a nursery set back in October. It was supposed to be delivered by the end of November but when I rang, they said mid-December, I rang again today and at first she says 29th Dec and then it’s like, oh no it will be the 13th/14th of Jan BUT she can’t guarantee that it will come then. No apologies, just well there’s nothing I can do
I have always found Mamas and Papas service pretty poor.
Why don't you call BellaBaby? We got our M&P furniture set from them. It was about 15-20% cheaper (they negotiated with me where M&P wouldn't) and it arrived in 3 days.
They've such a bad rep for customer service- if you go on their UK FB page it's full of people complaining- similar to what's happening with you. We're going to get our nursery stuff from them too but I know we better order soon with the way they are. It's not acceptable, did you ask to speak to a manager? Put it on their FB page- as it's visible to the public they may be quicker to get things resolved.
Did you go for the ocean range?
I ordered stuff off them recently and it took weeks to arrive. I also had another issue with them as I exchanged a baby outfit in Blanch (bought at full price in Arnotts branch, with the gift receipt) and as there was a sale on, they would only refund the sale price. Fair enough if I had no receipt, but I did and it was at full price - cheeky feckers!
See can you get cot from bellababy. Before you cancel from them. Of there are other online stores too.
I would cancel & go elsewhere - that's a serious amount of money you're spending so I wouldn't reward their bad customer service & order times with your custom!
Girls just out of interest can you go to mamas and papas and buy furniture and take it home there and then or do u have to wait for delivery? like even for smaller items?
To the OP, i would cancel if i were you and write a letter of complaint, sounds ludicrous that you would be waiting that long....
depends on the item.. We bought cotbed, mattress and cot top changer in Mamas and Papas and the only thing they had to order in was the changer - we could have taken the cotbed and mattress home with us immediately.
DH didn't want to get it that early so we collected the items about four weeks later.
what set did u get do u mind me asking?
Thanks a million Pag, will go have a look so!
We went for the Manhattan cotbed. Also got crib there and collected that immediately as was buying quite late. I didn't bother with any other nursery furniture - got chest of drawers in Ikea and then a second bar for the wardrobe for clothes so could use the built in wardrobe.