Ins policy query...

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dion Posts: 986
would anybody know the best person/company to speak to in realation to personal insurance queries. FIL had surgery but it seems to be excluded on his policy documents, im not sure if there is an overall insurance body that can ans these type of queries, maybe somebosy here can help.
randomusername Posts: 2134 ... fault.aspx You can try them but tbh they're useless you'd be better contacting but be warned there is a backlog of about 10 months so if you have to submit a complaint it can take a while but they can give general info. If the condition was pre existing they can put a clause in saying you can't claim for things relating to that and there are specific instances when you cannot claim for certain procedures in certain hospitals but you FIL should have been specifically advised of same when taking the policy
dion Posts: 986
thanks for your reply i will look into this.