The company is called Romantic Weddings on Lake Garda and the owner is Pam Barrack. She works alongside her husband, who is the photographer she lists on her price list (whom I didn’t use).
We chose Pam because of the great reviews we read online and she was prompt in returning to our early queries. However, after we paid our deposit this is where communication became an issue. The usual response time to an email was typically between 1 to 2 weeks. In my opinion, the whole point of employing a wedding planner is to avoid the stresses of communication when organising a wedding in another country, but I felt more aggravated having to constantly forward emails for a reply.
I can show many examples of the poor communication but this is the worst: we emailed on the 14 July confirming we had couriered all the requested documentation and if they could please be checked to confirm all were in order. We emailed again on the 29 July noting that we could see the documents had been delivered the previous week and asking that she return. Having received no response we emailed again on the 5 August and again on the 7 August looking for a response, finally receiving a response on the 8 August. Planning a wedding is stressful enough without having to chase your wedding planner! Pam knew my husband was from the UK and if any of his documents were not in order, he would have had very little time to fly over to get them corrected before we flew out to Italy on the 13 August.
We also received an email on the 11 August from Pam stating that we couldn't have a DJ where we were having drinks after our meal as the town hall had organised music in the square. I'm not sure how this happened as our dj was organised the year previous and we had paid to have a music licence for the night. This leads me to believe that Pam never organised the music license in time, however, I was so frazzled at this stage I didn't confront her.
The above is my personal experience with Pam and Weddings on Lake Garda, I understand others may have had a better dealings but I was left disappointed with the service we received.