I orderered shoes & bag for myself and my mother from this website. Whilst initially everything seemed fine and we had no complaints, following the wedding and upon checking her visa statement, my mother realised she had never been refunded for a pair of shoes she had returned. When I phoned to investigate, I was given every excuse under the sun about what might have happened, they admitted no blame or gave no apology whatsoever. I did receive the money back to her visa account, however their level of customer service leaves a lot to be desired.