Sax and the City

Dear Darren,

We're truly sorry to hear about your dissatisfaction, and we appreciate you taking the time to express your concerns. It's crucial for us to understand both sides of the story, and we'd like to share our perspective to provide some clarity on the situation.

Your initial booking with us which was confirmed on the 24th of October 2023 for your wedding on the 8th of December 2023 was duly noted and prepared for, but when you cancelled on the 3rd of November, about 5 weeks out from your wedding day, we had to adjust our plans accordingly. We were then faced with a challenging situation when you approached us again on the 8th of November, seeking to rebook for your wedding just 4 weeks out from your date.

With only a month's notice during the high season for weddings, fulfilling such a request became significantly difficult.

In our industry, it's quite common for couples to book their wedding band up to two years in advance, especially for dates in December and the summer months, which are peak times. This advanced booking is essential to ensure availability and to align with the busy schedules of our professional musicians.

Upon your request to rebook and to help you out at such short notice, we immediately tapped into our extensive network of musicians, striving to find a suitable replacement for your big day.

However, the short notice and the high season constraints made it incredibly challenging to secure the band.

We want to assure you that our team made every effort to accommodate your request, understanding the importance of music at such a significant event. Unfortunately, the tight timeframe and external factors beyond our control made it impossible to fulfill your rebooking.

While we empathize with the disappointment this situation may have caused, we believe it's important to acknowledge the efforts made under challenging circumstances. We did our utmost to assist you, and it's disheartening to receive a negative review given the context.

Nevertheless, we respect your feedback. We wish you all the best for your wedding and hope that despite this setback, your special day will be filled with joy and memorable moments.

Thanks so much Alice??

Thanks so much??

Thanks you??

Thanks??

Thank you:)

Thank you:)

Thank you:)

Thank you:)

Thank you:)

Thank you:)

Thank you:)

Thanks:)

Thanks:)

Thank you so much:)

We had a great time at your wedding Carol. Thank you:)

Thanks, Rachelle! it was a pleasure:)

Thanks:)

Thanks Emer and Dave:)

Thanks:)

Thanks very much Patrick:)

Thank you:)

Thanks so much Sandra:)

Thank you Jackie and Eoin:)

Thank you Sarah & Des, it was a pleasure

Thanks so much Ruth:)

Thanks sooo much Clowie:) It was a pleasure!

Thanks so much Laura:)

Thanks:)

Thanks so much Sarah and Shane. We're delighted we could be a part of your day:

Thanks:)

Thanks so much:) We're delighted to have been there with you. No task is too big for us:)

Thanks for the kind words guys:) We appreciate it!

Wow!! Thanks for having us Mary and Paddy. Delighted to see this review:)

Thank you Cassie!

It was lovely dealing with you Niamh. Thanks for the review:)

Thanks:)

Thanks:)

Thanks:)

Thanks:)

Thanks:)