Carys Ann Evans - Harpist

Hi Sarah, I'm sorry that you feel disappointed in my level of service and communication with you regarding changing your wedding date during this COVID19 pandemic. In over 25 years of performing at weddings I've never faced a challenge like this COVID19 pandemic has presented and it’s been a challenge as a supplier to try and cope with the huge additional administrative work to try and help re-organise so many couples wedding dates. As I did state when you asked about the 2nd of your ‘Plan B’ dates, I already had another couple who were also in the process of rescheduling their date with me and I had pencilled them in for the same date as you had enquired about. As I am sure you can understand, they needed a bit of time to work it all out before they could confirm with me. I mentioned to you that it may take a little time and you felt that by June 2020 you’d need to understandably know if the date was available to you or not. I had hoped to be able to accomodate you in rescheduling but unfortunately I could not, I am trying my best to help couples to find alternative suppliers if I’m not available so that no-one is left without support. My booking fee is non-refundable and is extremely reasonable at €50, I know it was 4 days before I was able to reply to you on this matter and if this caused any major problems for you then I’m very sorry. With regard to my pricing I offer competitive rates but above all focus on the quality of my music, performance and the choice of music styles I offer my customers. Again, I am sorry for how hard this all must be for you both, it’s a very difficult time for everyone at the moment. I wish you the very best for your wedding day in August 2021 and for the future. Carys