Ladies, Went up to Berkertex to book an appointment for the end of April, was greeted by a lovely lady who took all my details. Well, within 5 mins of being there, two of their shop assistants got into this unbelieveable shouting match at each other (something to do with double bookings!!!) It was so bad that one girl who was their to book an appointment left! Anyway,after I had a browse of the gowns (I was told strictly five mins and to come straight back down...felt like a 2 yr old) As I was leaving the shop, the two of them were still at it and I said to the lovely lady that I felt like cancelling and walked out! Juts had a call from the manager apologising for the behaviour of the two madams.....honestly, customer service for ya!